This policy applies to all orders delivered by dualtron-eu.top within European Union and EEA regions.
Shipping Coverage
We ship to most countries and regions within the European Union and European Economic Area. We do not deliver to restricted areas, overseas islands, or sanctioned regions.
Order Processing Time
All orders will be processed, inspected, and packaged within 1–3 business days after successful payment confirmation. Processing time does not include weekends or EU public holidays.
Delivery Time
Standard delivery time across Europe is 5–15 business days, depending on destination country, local logistics efficiency, and customs clearance progress. Peak seasons may cause minor delivery delays.
Customs & Taxes
Customers are responsible for local import duties, VAT, or customs clearance fees that may apply in their country of residence, unless explicitly stated as tax-included on the product page.
Logistics Tracking
Once your order is shipped, we will send a tracking number to your registered email address. You can monitor your delivery status online at any time. We provide logistics assistance for lost, damaged, or delayed shipments.